Privacy Policy

This Privacy Policy explains how your personal data is collected, used, and protected when you use this mobile veterinary acupuncture service.

1. Who We Are
This service is provided by Dr Sarah Martin, a veterinary surgeon offering mobile veterinary acupuncture treatments from her fixed clinic in Battersea, London. Battersea Square Vet, 7-8 Battersea Square, London SW11 3RA. This is the correspondence address.

2. Information We Collect
We may collect and store the following information:

Your name, address, email address, and telephone number
Your pet’s details, including medical history and treatment records
Information provided during enquiries, bookings, and consultations

3. How Your Information Is Used
Your information is used to:

Arrange and manage appointments
Provide safe and appropriate veterinary care
Maintain accurate clinical records
Communicate with you about your pet’s treatment
Liaise with your registered veterinary practice where necessary
Process invoicing and payments

4. Billing and Payment Processing
Invoicing and payment processing are carried out through Battersea Square Vets / London Vet Care. Relevant client and patient information may be shared with them for the purpose of billing, payment processing, and maintaining clinical records.

5. Legal Basis for Processing
Your data is processed in accordance with UK GDPR. The lawful bases include:

Provision of veterinary services (contract)
Legitimate interests in maintaining clinical records and providing ongoing care
Legal obligations relating to veterinary record keeping

6. Sharing Your Information
Your information will be kept confidential and will not be shared with third parties without your consent, except:

Where necessary for your pet’s care (for example, with your registered veterinary surgeon)
For invoicing and administrative purposes via Battersea Square Vets / London Vet Care
Where required by law

7. Data Storage and Security
All reasonable steps are taken to ensure your data is stored securely and protected from loss, misuse, or unauthorised access.

8. How Long We Keep Your Data
Veterinary records are retained for a minimum period in line with professional and legal requirements.

9. Your Rights
Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where appropriate
Restrict or object to certain types of processing

Requests can be made in writing using the contact details below.

10. Contact
If you have any questions about this Privacy Policy or how your data is handled, please get in touch.